FAQ
Questions we get asked.
Short, straight answers. If yours isn't here, ask us and we'll reply within 24 hours.
Working with us
Who do you work with?
Small businesses in Ayrshire and Glasgow, especially health practitioners, trades and aesthetics clinics. Businesses where every enquiry matters and the owner is usually busy doing the actual work.
How quickly will you get back to me?
Within 24 hours of you filling in the form. A person reads it and replies, not an auto-responder.
How long does a build take?
A standalone system, like enquiry handling, follow-up or a chatbot, is usually live within a week. A new website with a system built in takes up to two weeks.
Do I need to be technical?
No. We build it, host it and look after it. You tell us how your business works and approve what goes live.
I already have a website. Do I need a new one?
Not necessarily. Enquiry handling, follow-up, the chatbot and Get Found can all be added to your existing site. If your current site is holding you back, we'll tell you honestly.
Pricing
How much does it cost?
It depends on what you need, so we quote after a free call. You get a clear quote and agree the price before any work starts. The enquiry form asks for a rough budget so we can suggest what fits.
What's included in the monthly cost?
Hosting, monitoring and fixes for everything we build. For Get Found, it also includes a monthly report on how you show up on Google and AI tools.
Do I have to commit to everything at once?
No. Start with the one service that fixes your biggest problem. Most clients add more once they have seen the first one working.
Get Found on Google & AI
What's a free visibility check?
We look at how your business shows up on Google, Google Maps and AI tools like ChatGPT, and tell you what's missing or holding you back. There's no charge and no obligation.
Can you guarantee I will rank first on Google?
No, and nobody honest can. What we do is fix the things that stop you being found, and show you every month what's changing.
Chatbots and systems
Will a chatbot make things up?
Ours only answer from information you approve. If it doesn't know, it says so and offers to pass the question on to you.
What happens if something breaks?
We monitor everything we build and fix issues as part of the monthly cost. Problems are rare because we build for reliability first.
Still have a question?
Ask us directly. We'll come back to you within 24 hours.
Response within 24 hours. No obligation.